Your opinion is important to us. As a firm we pride ourselves on client satisfaction, if you are dissatisfied with the service we have provided then you have the right to complain.
We take complaints very seriously and aim to resolve any disputes quickly and amicably.
Should you wish to make a complaint, please do so in writing to the following address:
21 – 25 London Road,
If the complaint is not resolved to your satisfaction and you wish to involve an outside body, then you can contact the Legal Ombudsman service (www.legalombudsman.org.uk) on 0300 555 0333. In normal circumstances, the Legal Ombudsman expects you to allow us 8 weeks to try to resolve your complaint before contacting them, and complaints should be made within six months of the date of the conclusion of the Firm’s complaints procedure.
What our clients say
Kiran is a very open and honest man with a warm manner
Alison Muttock was fantastic
Vijay Singh explains all information very clearly.
All dealings with Vijay – telephone and correspondence were excellent
Very pleasant staff
– was put very much at ease
The service could not have been better
Excellent service from Mr Singh.
If it was possible to give 11 out of 10, I would.
Emily was very friendly and very professional at all times.
Thank you for an all-round excellent service.
Reception staff – excellent. Emily Stephen – excellent.
The service we received from Kam Ubhi was superb.
Ashby30 South Street
Ashby de la Zouch
Leicester113 - 117 London Road
Coalville21 - 25 London Road