Complaints Procedure

Your opinion is important to us. As a firm we pride ourselves on client satisfaction, if you are dissatisfied with the service we have provided then you have the right to complain.

We take complaints very seriously and aim to resolve any disputes quickly and amicably.

Should you wish to make a complaint, please do so in writing to the following address:

21 – 25 London Road,
Coalville,
LE67 3JB

If the complaint is not resolved to your satisfaction and you wish to involve an outside body, then you can contact the Legal Ombudsman service (www.legalombudsman.org.uk) on 0300 555 0333. In normal circumstances, the Legal Ombudsman expects you to allow us 8 weeks to try to resolve your complaint before contacting them, and complaints should be made within six months of the date of the conclusion of the Firm’s complaints procedure.

What our clients say

Kiran is a very open and honest man with a warm manner

-

Alison Muttock was fantastic

-

Vijay Singh explains all information very clearly.
All dealings with Vijay – telephone and correspondence were excellent

Very pleasant staff
– was put very much at ease

Leicester client

The service could not have been better

Leicester office client

Excellent service from Mr Singh.
If it was possible to give 11 out of 10, I would.

Emily was very friendly and very professional at all times.
Thank you for an all-round excellent service.

Reception staff – excellent.  Emily Stephen – excellent.

The service we received from Kam Ubhi was superb.

  • Accreditations

Office Locations

Ashby

30 South Street
Ashby de la Zouch
LE65 1BT
01530 414111
01530 417022
Office Hours: 9:00am - 5:00pm

Leicester

113 - 117 London Road
Leicester
LE2 0RG
0116 2551901
0116 2555864
Office Hours: 9:15am - 5:00pm

Coalville

21 - 25 London Road
Coalville
LE67 3JB
01530 834466
01530 810886
Office Hours: 9:00am - 5:00pm

Melbourne

William's Yard
Derby Road
Melbourne
DE73 8JR
Office Hours: 9:00am - 5:00pm

How can we help?

Click here to enquire now