At Crane and Walton LLP we understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone that visits our website and only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law, including the General Data Protection Regulation (GDPR).
PURPOSE OF THIS POLICY
The website is not intended for children and we do not knowingly collect data from children.
Our website, http://www.craneandwalton.co.uk/ is owned and operated by Crane and Walton LLP, (referred to as “Crane and Walton LLP”, “we”, “us”, “our”), registered in England under number OC374767. Our registered address is: 21-25 London Road, Coalville, Leicestershire LE67 3JB.
Crane and Walton LLP is the controller and responsible for your personal data.
Our data protection officer is Rebecca Taylor who can be contacted at firstname.lastname@example.org
WHAT INFORMATION DO WE COLLECT?
Personal information or data means any information about a person from which that person can be identified.
We may collect, use, store and transfer different kinds of personal information about you including the following:
Identity: includes first name, maiden name, last name, marital status, title, date of birth, and gender. This could also include identity documents such as passport, driving license, bank statement, utility bill and/or national identity card
Contact details: includes billing address, email address, telephone numbers
Financial: includes bank account, income, savings, investments and payment card details
Transaction: includes details about payments to and from you and other details of services you have purchased from us
Technical: includes IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
Profile: includes preferences, feedback and survey responses
Usage: includes how you use our website, products and services
Marketing and Communications: includes your preferences in receiving marketing from us and your communication preferences.
We do not generally process Special Catagories of personal information about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. This is unless you have voluntarily provided this to us, or it is relevant to the legal service you have enquiring about or asked us to provide you with. For example, if we are assisting with a discrimination claim in an employment context, in Family & Matrimonial matters, or where you have advised us of an issue, such as your health, which could mean that you may be classed as a “vulnerable client”, i.e. due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment. We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
HOW WILL WE USE THE INFORMATION ABOUT YOU?
We will only use your personal information in relation to the matter that we are dealing with. In each case, the purpose for which you have given us, or we have collected, the information is clear.
If you are a prospective client, we will mainly use your information to provide you with quotations and information about our services and to take the necessary steps for you to engage us where you choose to do so. We may also use it for marketing, subject to your consent where we are required to obtain this.
If you are a client, we will mainly use your information to for the provision of legal advice that is necessary for the performance of the contract between us which will include:
To provide legal services to you;
To provide and service your relationship with us;
To comply with legal obligations for the prevention of financial crime and money laundering.
We may also use it for:
Administering any accounts;
Processing your bank/credit card details in order to obtain payment;
The prevention and detection of fraud;
Credit reference checks (where appropriate).
We will process your information in order to meet our contractual obligations to you, where we have a legitimate interest to do so, where we are permitted by law or to comply with applicable laws and regulation.
If you are a person relevant to the legal advice and services we are providing to a client or in relation to an enquiry, we shall use your information to provide the advice and services or enquiry.
We aim to provide you with choices with regard to marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile information to decide which services and offers may be of interest/relevant for you (we call this marketing).
You will only receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside Crane and Walton LLP for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it. We will only use it for another reason if it is compatible with the original purpose and we consider it reasonable that we need to use it for that reason. Please contact us if you wish for us to explain how that new purpose is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
WHO WILL WE SHARE YOUR INFORMATION WITH
We will not pass on or disclose your personal information to anyone outside of Crane and Walton LLP, except to suppliers acting on our behalf or in other very limited situations, e.g. with your authority or where we are legally obliged to do so.
Under our Code of Conduct the rules about who we may share your information with are very strict and will usually be limited to people who assist with your matter. These may include:
Experts and Barristers
Healthcare professionals, social and welfare organisations
Courts and Tribunals
Regulatory authorities in order that we comply with our/your legal obligations or pursuant to a service we are proving to you
Property agents, Brokers, Lenders, and other Solicitors involved in your transaction including those who may represent other parties in your matter in order that they and we can fulfil our obligations to our respective clients
Our auditors and external assessment bodies in order that we are able to maintain regulatory standards, Quality Assurance standards and accreditations
We may disclose your information to your family, associates and representatives where you authorise us to do so
HOW WE RETAIN YOUR PERSONAL INFORMATION
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purpose s of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
TRANSFER OF INFORMATION ABROAD
We will not normally send such data outside the European Economic Area (EEA). We may sometimes send such data to a recipient in a country outside the EEA which has been designated by the EU Commission as providing adequate data protection. If we need to send the data to a country outside the EEA that has not been so designated we will have appropriate contract clauses agreed with the recipient place to protect the data.
We have put in place Information Security management systems to prevent your personal information from being lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to those employees, agents, contractors and other third parties who have a business need know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
You have a series of rights under the General Data Protection Regulation including the right to access a copy of the information we hold about you, unless we have a lawful ground to refuse this.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to request copies of your personal information to be transferred to you or a third party. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information or restrict our processing, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’, but this does not apply where we have other legal justification to continue processing your data or an overriding legitimate interest.
To exercise any of these rights, please contact our Data protection Officer, detailed above.
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What our clients say
Kiran is a very open and honest man with a warm manner
Alison Muttock was fantastic
Vijay Singh explains all information very clearly.
All dealings with Vijay – telephone and correspondence were excellent
Very pleasant staff
– was put very much at ease
The service could not have been better
Excellent service from Mr Singh.
If it was possible to give 11 out of 10, I would.
Emily was very friendly and very professional at all times.
Thank you for an all-round excellent service.
Reception staff – excellent. Emily Stephen – excellent.
The service we received from Kam Ubhi was superb.
Ashby30 South Street
Ashby de la Zouch
Leicester24 De Montfort Street
Coalville21 - 25 London Road
7a Market Place